Delivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. Berry

Delivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. Berry

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Bibliographic Details
Main Author: Zeithaml, Valarie A.
Format: TEXT
Language:Inggris
Published: The Free Press 1990
Subjects:
customer service
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PINJAM
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record_format oai_dc
spelling stimykpnlib-71632016-08-08 00:00:00Perpustakaan STIM YKPNDelivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. BerryZeithaml, Valarie A. customer service The Free Press1990TEXTSR 658.812 ZEI d c.1Inggris
institution STIM YKPN Yogyakarta
collection Perpustakaan Yogyakarta
language Inggris
topic customer service
spellingShingle customer service
Zeithaml, Valarie A.
Delivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. Berry
description
format TEXT
author Zeithaml, Valarie A.
author_facet Zeithaml, Valarie A.
author_sort Zeithaml, Valarie A.
title Delivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. Berry
title_short Delivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. Berry
title_full Delivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. Berry
title_fullStr Delivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. Berry
title_full_unstemmed Delivering Quality ServiceBalancing Customer Perceptions and Expectations/Valarie A. Zeithaml,A. Parasuraman,Leonard L. Berry
title_sort delivering quality servicebalancing customer perceptions and expectations/valarie a. zeithaml,a. parasuraman,leonard l. berry
publisher The Free Press
publishDate 1990
callnumber-raw SR 658.812 ZEI d c.1
callnumber-search SR 658.812 ZEI d c.1
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