Tjiptono, F. (2003). Prinsip-Prinsip Total Quality Service. Andi Offset.
Chicago Style (17th ed.) CitationTjiptono, Fandy. Prinsip-Prinsip Total Quality Service. Andi Offset, 2003.
MLA (8th ed.) CitationTjiptono, Fandy. Prinsip-Prinsip Total Quality Service. Andi Offset, 2003.
Warning: These citations may not always be 100% accurate.