APA (7th ed.) Citation

Diana, F. T. ;. A. (1996). Total Quality Management. Andi Offset.

Chicago Style (17th ed.) Citation

Diana, Fandy Tjiptono ; Anastasia. Total Quality Management. Andi Offset, 1996.

MLA (8th ed.) Citation

Diana, Fandy Tjiptono ; Anastasia. Total Quality Management. Andi Offset, 1996.

Warning: These citations may not always be 100% accurate.