GERSON, R. F. (2004). Mengukur Kepuasan Pelanggan.
Chicago Style (17th ed.) CitationGERSON, Richard F. Mengukur Kepuasan Pelanggan. 2004.
MLA (8th ed.) CitationGERSON, Richard F. Mengukur Kepuasan Pelanggan. 2004.
Warning: These citations may not always be 100% accurate.