APA (7th ed.) Citation

GALE, B. T. (1994). Managing Customer Value: Creating Quality & Service That Customers Can See. The Free Press.

Chicago Style (17th ed.) Citation

GALE, Bradley T. Managing Customer Value: Creating Quality & Service That Customers Can See. The Free Press, 1994.

MLA (8th ed.) Citation

GALE, Bradley T. Managing Customer Value: Creating Quality & Service That Customers Can See. The Free Press, 1994.

Warning: These citations may not always be 100% accurate.