MACAULAY, S. (1999). How to Improve Your: Customer Service ( Kiat meningkatkan pelayanan bagi pelanggan, cet. Gramedia.
Chicago Style (17th ed.) CitationMACAULAY, Steve. How to Improve Your: Customer Service ( Kiat Meningkatkan Pelayanan Bagi Pelanggan, Cet. Gramedia, 1999.
MLA (8th ed.) CitationMACAULAY, Steve. How to Improve Your: Customer Service ( Kiat Meningkatkan Pelayanan Bagi Pelanggan, Cet. Gramedia, 1999.
Warning: These citations may not always be 100% accurate.