BROWN, S. A. (2000). Customer Relationship Management A Strategic Imperative in The World Of e-Business. White Mountain.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रBROWN, Stanley A. Customer Relationship Management A Strategic Imperative in The World Of E-Business. White Mountain, 2000.
एमएलए (8वां संस्करण) प्रशस्ति पत्रBROWN, Stanley A. Customer Relationship Management A Strategic Imperative in The World Of E-Business. White Mountain, 2000.
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