APA (7th ed.) Citation

TSCHOHL, J. (2003). ACHIEVING EXCELLENCE THROUGH COSTOMER SERVICE. PT. Gramedia Pustaka Utama.

Chicago Style (17th ed.) Citation

TSCHOHL, John. ACHIEVING EXCELLENCE THROUGH COSTOMER SERVICE. PT. Gramedia Pustaka Utama, 2003.

MLA (8th ed.) Citation

TSCHOHL, John. ACHIEVING EXCELLENCE THROUGH COSTOMER SERVICE. PT. Gramedia Pustaka Utama, 2003.

Warning: These citations may not always be 100% accurate.