Payne, S. (2003). Grolier business Library: Delivering customer service, how to win a competitive edge through managing customer relationships successfully. Grolier International.
Chicago Style (17th ed.) CitationPayne, Shelia. Grolier Business Library: Delivering Customer Service, How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Grolier International, 2003.
MLA (8th ed.) CitationPayne, Shelia. Grolier Business Library: Delivering Customer Service, How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Grolier International, 2003.
Warning: These citations may not always be 100% accurate.