Crosby, P. B. (1984). quality without tears: The art of hassle free management. McGraw Hill Book Company.
Chicago Style (17th ed.) CitationCrosby, Philip B. Quality Without Tears: The Art of Hassle Free Management. McGraw Hill Book Company, 1984.
MLA (8th ed.) CitationCrosby, Philip B. Quality Without Tears: The Art of Hassle Free Management. McGraw Hill Book Company, 1984.
Warning: These citations may not always be 100% accurate.