APA (7th ed.) Citation

Ciptono, F., & Diana, A. (2003). Total Quality Management. Andi.

Chicago Style (17th ed.) Citation

Ciptono, Fandy, and Anastasia Diana. Total Quality Management. Andi, 2003.

MLA (8th ed.) Citation

Ciptono, Fandy, and Anastasia Diana. Total Quality Management. Andi, 2003.

Warning: These citations may not always be 100% accurate.