Ciptono, F., & Chandra, G. (2007). Service, quality and satisfaction. Andi.
Chicago Style (17th ed.) CitationCiptono, Fandy, and Gregorius Chandra. Service, Quality and Satisfaction. Andi, 2007.
MLA (8th ed.) CitationCiptono, Fandy, and Gregorius Chandra. Service, Quality and Satisfaction. Andi, 2007.
Warning: These citations may not always be 100% accurate.