APA (7th ed.) Citation

Ciptono, F., & Chandra, G. (2007). Service, quality and satisfaction. Andi.

Chicago Style (17th ed.) Citation

Ciptono, Fandy, and Gregorius Chandra. Service, Quality and Satisfaction. Andi, 2007.

MLA (8th ed.) Citation

Ciptono, Fandy, and Gregorius Chandra. Service, Quality and Satisfaction. Andi, 2007.

Warning: These citations may not always be 100% accurate.