APA (7th ed.) Citation

Martin, W. B. (2005). Quality customer service: Cara jitu memikat hati pelanggan. PPM.

Chicago Style (17th ed.) Citation

Martin, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM, 2005.

MLA (8th ed.) Citation

Martin, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM, 2005.

Warning: These citations may not always be 100% accurate.