APA (7th ed.) Citation

Davis, M. M., & Haineke, J. (2003). Managing services: Using technology to create value. McGraw Hill Irwin.

Chicago Style (17th ed.) Citation

Davis, Mark M., and Janelle Haineke. Managing Services: Using Technology to Create Value. McGraw Hill Irwin, 2003.

MLA (8th ed.) Citation

Davis, Mark M., and Janelle Haineke. Managing Services: Using Technology to Create Value. McGraw Hill Irwin, 2003.

Warning: These citations may not always be 100% accurate.