Managing services : using technology to create value

ws.c.1/tr, c.2-3/nr, c.4

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Bibliographic Details
Main Authors: Mark M. Davis, Janelle Haineke
Format: Sirkulasi
Language:Inggris
Published: McGraw Hill Irwin 2003
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Description
Summary:ws.c.1/tr, c.2-3/nr, c.4
Physical Description:xvii, 443; 27
ISBN:ISBN:0-07-246426-7