Lucas, R. W. (2005). Customer service: Building successful skills for the twenty-first century. McGraw Hill.
Chicago Style (17th ed.) CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty-first Century. McGraw Hill, 2005.
MLA (8th ed.) CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty-first Century. McGraw Hill, 2005.
Warning: These citations may not always be 100% accurate.