APA (7th ed.) Citation

Fitzsimmons, J., & Fitzsimmons, M. (2004). Service Management Fourth Edition (software). McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James, and Mona Fitzsimmons. Service Management Fourth Edition (software). McGraw-Hill, 2004.

MLA (8th ed.) Citation

Fitzsimmons, James, and Mona Fitzsimmons. Service Management Fourth Edition (software). McGraw-Hill, 2004.

Warning: These citations may not always be 100% accurate.