APA (7th ed.) Citation

Ciptono, F. (2008). Service Management: Mewujudkan Layanan Prima. Andi.

Chicago Style (17th ed.) Citation

Ciptono, Fandy. Service Management: Mewujudkan Layanan Prima. Andi, 2008.

MLA (8th ed.) Citation

Ciptono, Fandy. Service Management: Mewujudkan Layanan Prima. Andi, 2008.

Warning: These citations may not always be 100% accurate.