APA (7th ed.) Citation

Lucas, R. W. (2008). Customer service: Skills for success. McGraw Hill.

Chicago Style (17th ed.) Citation

Lucas, Robert W. Customer Service: Skills for Success. McGraw Hill, 2008.

MLA (8th ed.) Citation

Lucas, Robert W. Customer Service: Skills for Success. McGraw Hill, 2008.

Warning: These citations may not always be 100% accurate.