APA (7th ed.) Citation

Kern, M. K. (2009). Virtual reference best practices: Tailoring sevices to your library. American Library Association.

Chicago Style (17th ed.) Citation

Kern, M. Kathleen. Virtual Reference Best Practices: Tailoring Sevices to Your Library. American Library Association, 2009.

MLA (8th ed.) Citation

Kern, M. Kathleen. Virtual Reference Best Practices: Tailoring Sevices to Your Library. American Library Association, 2009.

Warning: These citations may not always be 100% accurate.