APA (7th ed.) Citation

Managing... (2006). Managing quality customer service: Pelayanan yang berkualitas. Universitas Sanata Dharma.

Chicago Style (17th ed.) Citation

Managing... Managing Quality Customer Service: Pelayanan Yang Berkualitas. Universitas Sanata Dharma, 2006.

MLA (8th ed.) Citation

Managing... Managing Quality Customer Service: Pelayanan Yang Berkualitas. Universitas Sanata Dharma, 2006.

Warning: These citations may not always be 100% accurate.