APA (7th ed.) Citation

Mengelola... (2014). Mengelola kualitas layanan perbankan. Gramedia.

Chicago Style (17th ed.) Citation

Mengelola... Mengelola Kualitas Layanan Perbankan. Gramedia, 2014.

MLA (8th ed.) Citation

Mengelola... Mengelola Kualitas Layanan Perbankan. Gramedia, 2014.

Warning: These citations may not always be 100% accurate.