Usulan perbaikan kualitas layanan hotel dengan menggunakan model servqual dan performance control matrix ( studi kasus di University hotel UIN Sunan Kalijaga Yogyakarta )
wt,1/ws.c.1
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| Main Author: | |
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| Format: | Skripsi |
| Language: | Indonesia |
| Published: |
Fak. Sains dan Teknologi UIN Sunan Kalijaga
2015
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