Integrasi model Modified Banking Service Quality (BSQ) dan Service Performance Control Matrix ( SPCM ) dalam meningkatkan kualitas pelayanan Bank Syariah ( studi kasus Bank Negara Indonesia Syariah (BNIS) Kantor Cabang Yogyakarta )
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| Format: | Skripsi |
| Language: | Indonesia |
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Fak. Sains dan Teknologi UIN Sunan Kalijaga
2016
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