Analisis kepuasan nasabah terhadap kualitas layanan jasa bank dengan menggunakan metode importance performance anallysis (IPA) dan indek potential gain customer value (PGCV) (studi kasus bank BRI unit Sitimulyo Piyungan Bantul
yt 1./ws.c.1
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| Format: | Skripsi |
| Language: | Indonesia |
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Fak. Sains dan Teknologi UIN Sunan Kalijaga
2017
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