APA (7th ed.) Citation

Payne, S. (1999). Grolier business library: V. 5: Delivering customer service: How to win a competitive edge.. Grolier International, Inc.

Chicago Style (17th ed.) Citation

Payne, Shelia. Grolier Business Library: V. 5: Delivering Customer Service: How to Win a Competitive Edge.. Grolier International, Inc, 1999.

MLA (8th ed.) Citation

Payne, Shelia. Grolier Business Library: V. 5: Delivering Customer Service: How to Win a Competitive Edge.. Grolier International, Inc, 1999.