APA (7th ed.) Citation

Macaulay, S. (1996). How to Improve Your Customer Service: Kiat Meningkatkan Pelayanan bagi Pelanggan. Gramedia Pustaka Utama.

Chicago Style (17th ed.) Citation

Macaulay, Steve. How to Improve Your Customer Service: Kiat Meningkatkan Pelayanan Bagi Pelanggan. Gramedia Pustaka Utama, 1996.

MLA (8th ed.) Citation

Macaulay, Steve. How to Improve Your Customer Service: Kiat Meningkatkan Pelayanan Bagi Pelanggan. Gramedia Pustaka Utama, 1996.

Warning: These citations may not always be 100% accurate.