Seelye, R. S. (1994). Kian menjual kala konsumen berkata "tidak": Judul asli : The selling start when the customer says "no". Abdi Tandur.
Chicago Style (17th ed.) CitationSeelye, Richard S. Kian Menjual Kala Konsumen Berkata "Tidak": Judul Asli : The Selling Start When the Customer Says "No". Abdi Tandur, 1994.
MLA (8th ed.) CitationSeelye, Richard S. Kian Menjual Kala Konsumen Berkata "Tidak": Judul Asli : The Selling Start When the Customer Says "No". Abdi Tandur, 1994.
Warning: These citations may not always be 100% accurate.