APA (7th ed.) Citation

Tjiptono, F. (2000). Manajemen jasa. Saint Joseph's University.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. Manajemen Jasa. Saint Joseph's University, 2000.

MLA (8th ed.) Citation

Tjiptono, Fandy. Manajemen Jasa. Saint Joseph's University, 2000.

Warning: These citations may not always be 100% accurate.