(1996). Membangun loyalitas pelanggan. PT Gramedia Pustaka Utama.
Chicago Style (17th ed.) CitationMembangun Loyalitas Pelanggan. PT Gramedia Pustaka Utama, 1996.
MLA (8th ed.) CitationMembangun Loyalitas Pelanggan. PT Gramedia Pustaka Utama, 1996.
Warning: These citations may not always be 100% accurate.