Martin, W. B. (2004). Quality customer service: Cara jitu memikat hati pelanggan. Saint Joseph's University.
Chicago Style (17th ed.) CitationMartin, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. Saint Joseph's University, 2004.
MLA (8th ed.) CitationMartin, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. Saint Joseph's University, 2004.
Warning: These citations may not always be 100% accurate.