Finch, L. C. (2003). Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center. Saint Joseph's University.
Chicago Style (17th ed.) CitationFinch, Lloyd C. Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center. Saint Joseph's University, 2003.
MLA (8th ed.) CitationFinch, Lloyd C. Call Center Success: Melayani Pelanggan Secara Profesional Melalui Call Center. Saint Joseph's University, 2003.
Warning: These citations may not always be 100% accurate.