Oakland,John S. Total quality management: The route to improving performance. Butterworth-Heinemann.
Chicago Style (17th ed.) CitationOakland,John S. Total Quality Management: The Route to Improving Performance. Butterworth-Heinemann.
MLA (8th ed.) CitationOakland,John S. Total Quality Management: The Route to Improving Performance. Butterworth-Heinemann.
Warning: These citations may not always be 100% accurate.