ZEITHAML,VALARIE A. SERVICES MARKETING: INTEGRATING CYSTOMER FOCUS ACROSS THE FIRM. MCGRAW-HILL.
Chicago Style (17th ed.) CitationZEITHAML,VALARIE A. SERVICES MARKETING: INTEGRATING CYSTOMER FOCUS ACROSS THE FIRM. MCGRAW-HILL.
MLA (8th ed.) CitationZEITHAML,VALARIE A. SERVICES MARKETING: INTEGRATING CYSTOMER FOCUS ACROSS THE FIRM. MCGRAW-HILL.
Warning: These citations may not always be 100% accurate.