APA (7th ed.) Citation

Zeithaml, V. A. 8 Delivering Quality SErvice. Mc Milan.

Chicago Style (17th ed.) Citation

Zeithaml, Valarie A. 8 Delivering Quality SErvice. Mc Milan.

MLA (8th ed.) Citation

Zeithaml, Valarie A. 8 Delivering Quality SErvice. Mc Milan.

Warning: These citations may not always be 100% accurate.