APA (7th ed.) Citation

Tjiptono, F. 8 Prinsip-prinsip Total Quality Service. Andi Offset.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. 8 Prinsip-prinsip Total Quality Service. Andi Offset.

MLA (8th ed.) Citation

Tjiptono, Fandy. 8 Prinsip-prinsip Total Quality Service. Andi Offset.

Warning: These citations may not always be 100% accurate.