Rencana Strategi Pelayanan Melalui Integrasi Metode Importance Performance Analysis (IPA), Costumer Satisfaction Index (CSI) dan Piramida Loyalitas: (Studi Kasus pada Rumah Sakit Wijaya Kusuma di Purwokerto)
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| Main Author: | |
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| Format: | Text |
| Language: | Indonesian |
| Published: |
FE UII
2013
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| Physical Description: | 71 hlm.; 21 cm x 30 cm |
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| ISBN: | FEK 00678 ANA r |