Rencana Strategi Pelayanan Melalui Integrasi Metode Importance Performance Analysis (IPA), Costumer Satisfaction Index (CSI) dan Piramida Loyalitas: (Studi Kasus pada Rumah Sakit Wijaya Kusuma di Purwokerto)
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| Format: | Text |
| Language: | Indonesian |
| Published: |
FE UII
2013
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