Hubungan Service Recovery, Kepuasan, dan Behavioral Outcomes setelah Service Recovery pada E-Services

Hubungan Service Recovery, Kepuasan, dan Behavioral Outcomes setelah Service Recovery pada E-Services

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Bibliographic Details
Main Author:	Nicky Lupita
Format:	Text
Language:	Indonesian
Published:	FE UII 2013
Subjects:	Manajemen 651.3
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Description
Physical Description:	71 hlm.; 21 cm x 30 cm
ISBN:	FEK.00581 LUP h