APA (7th ed.) Citation

Gerson, R. F. (2004). Mengukur Kepuasan Pelanggan. Penerbit PPM.

Chicago Style (17th ed.) Citation

Gerson, Richard F. Mengukur Kepuasan Pelanggan. Penerbit PPM, 2004.

MLA (8th ed.) Citation

Gerson, Richard F. Mengukur Kepuasan Pelanggan. Penerbit PPM, 2004.

Warning: These citations may not always be 100% accurate.