Fitzsimmons, J. A., & Firzsimmons, M. J. (2008). Service manajemen: Oprrations, strategy information technology. McGraw-Hill.
Chicago Style (17th ed.) CitationFitzsimmons, James A., and Mona J. Firzsimmons. Service Manajemen: Oprrations, Strategy Information Technology. McGraw-Hill, 2008.
MLA (8th ed.) CitationFitzsimmons, James A., and Mona J. Firzsimmons. Service Manajemen: Oprrations, Strategy Information Technology. McGraw-Hill, 2008.
Warning: These citations may not always be 100% accurate.