Herlambang, S. (2010). Public relations and customer service: Pedoman untuk melayani, memasarkan dan menjual. Gosyen Publishing.
Chicago Style (17th ed.) CitationHerlambang, Susatyo. Public Relations and Customer Service: Pedoman Untuk Melayani, Memasarkan Dan Menjual. Gosyen Publishing, 2010.
MLA (8th ed.) CitationHerlambang, Susatyo. Public Relations and Customer Service: Pedoman Untuk Melayani, Memasarkan Dan Menjual. Gosyen Publishing, 2010.
Warning: These citations may not always be 100% accurate.