APA (7th ed.) Citation

Kasmir. (2006). Etika customer service. Raja Grafindo Persada.

Chicago Style (17th ed.) Citation

Kasmir. Etika Customer Service. Raja Grafindo Persada, 2006.

MLA (8th ed.) Citation

Kasmir. Etika Customer Service. Raja Grafindo Persada, 2006.

Warning: These citations may not always be 100% accurate.