APA (7th ed.) Citation

Barnes, J. G., & Winardi, A. (2003). Secrets of customer relationship management: Rahasia manajemen hubungan pelanggan. Andi.

Chicago Style (17th ed.) Citation

Barnes, James G., and Andreas Winardi. Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan. Andi, 2003.

MLA (8th ed.) Citation

Barnes, James G., and Andreas Winardi. Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan. Andi, 2003.

Warning: These citations may not always be 100% accurate.