Saputra, L., Sindoro, A., & Creech, B. (1996). Lima pilar (manajemen mutu terpadu: TQM. Bina Aksara.
Chicago Style (17th ed.) CitationSaputra, Lyndon, Alexander Sindoro, and Bill Creech. Lima Pilar (manajemen Mutu Terpadu: TQM. Bina Aksara, 1996.
MLA (8th ed.) CitationSaputra, Lyndon, et al. Lima Pilar (manajemen Mutu Terpadu: TQM. Bina Aksara, 1996.
Warning: These citations may not always be 100% accurate.