Sumiharti, Y., & Griffin, J. (2003). Customer loyalty = menumbuhkan dan mempertahankan kesetiaan pelanggan. Erlangga.
Chicago Style (17th ed.) CitationSumiharti, Yati, and Jill Griffin. Customer Loyalty = Menumbuhkan Dan Mempertahankan Kesetiaan Pelanggan. Erlangga, 2003.
MLA (8th ed.) CitationSumiharti, Yati, and Jill Griffin. Customer Loyalty = Menumbuhkan Dan Mempertahankan Kesetiaan Pelanggan. Erlangga, 2003.
Warning: These citations may not always be 100% accurate.