APA引文

Tjiptono, F. (2003). Prinsip-prinsip total quality service (TQS). Andi.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service (TQS). Andi, 2003.

MLA引文

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service (TQS). Andi, 2003.

警告：这些引文格式不一定是100％准确.