APA (7th ed.) Citation

Tjiptono, F. (2003). Prinsip-prinsip total quality service (TQS). Andi.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service (TQS). Andi, 2003.

MLA (8th ed.) Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service (TQS). Andi, 2003.

Warning: These citations may not always be 100% accurate.