APA (7th ed.) Citation

Tjiptono, F. (2002). Manajemen jasa. Andi.

Chicago Style (17th ed.) Citation

Tjiptono, Fandy. Manajemen Jasa. Andi, 2002.

MLA (8th ed.) Citation

Tjiptono, Fandy. Manajemen Jasa. Andi, 2002.

Warning: These citations may not always be 100% accurate.