Chandra, G., & Tjiptono, F. (2006). Service, quality dan satisfaction. Andi.
Chicago Style (17th ed.) CitationChandra, Gregorius, and Fandy Tjiptono. Service, Quality Dan Satisfaction. Andi, 2006.
MLA (8th ed.) CitationChandra, Gregorius, and Fandy Tjiptono. Service, Quality Dan Satisfaction. Andi, 2006.
Warning: These citations may not always be 100% accurate.