APA (7th ed.) Citation

Diana, A., & Tjiptono, F. (2003). Total quality management (TQM). Andi.

Chicago Style (17th ed.) Citation

Diana, Anastasia, and Fandy Tjiptono. Total Quality Management (TQM). Andi, 2003.

MLA (8th ed.) Citation

Diana, Anastasia, and Fandy Tjiptono. Total Quality Management (TQM). Andi, 2003.

Warning: These citations may not always be 100% accurate.